Hi! I'm
Billie-Mae.

MY background

While I’ve led teams delivering all kinds of services across a range of portfolios, at my heart I’m a lifelong learner who believes in the power of listening and learning. I love solving complex problems, bringing teams together, and creating real impact where it matters most.

What I love doing

Human centred design

I love asking tough questions, challenging assumptions, and working alongside people to create better services. I bring together research, prototyping, and collaboration to ensure the solutions we design are practical, accessible, and impactful.

Values-driven work

I care about designing fairer, more equitable systems that serve people better. I’ve worked across disability, aged care, family violence, and other critical areas to drive impact where it matters most.

Leading and building teams

I believe great outcomes start with great teams. I create the conditions for people to thrive—fostering trust, curiosity, and collaboration to tackle complex problems together.

Strategy

I help organisations navigate complexity and set a clear direction for change. I bring together research, design, and big-picture thinking to turn challenges into actionable, human-centred strategies.

Good design isn’t just about what works—it’s about what matters.